Author Topic: Get help with Apple iOS devices - including update and restore errors  (Read 631 times)

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Software Santa

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Get help with Apple iOS devices update and restore errors - codes, and repair steps to take if you encounter them! Help with Troubleshooting iOS Devices!

https://support.apple.com/en-us/HT201412

These Steps - the ones for Restarting (OR Forcing a Restart) - have saved Software Santa a LOT of Trouble!
Restart your iPhone, iPad, or iPod touch: https://support.apple.com/en-us/HT201559

There is a special page dealing with Error 53:
Quote
About error 53Apple Support to ask about reimbursement.
 
https://support.apple.com/en-us/HT205628

You need to have it serviced if you have any of these issues:
    You still see a black screen after charging, force restarting, or following the steps in this article.
    You see a black screen, but can hear alerts, sounds, and vibrations.
    Your screen is on, but it doesn't respond to when you tap, slide, or try other gestures.
    You can't force your device to restart because your Home button or Sleep/Wake button is broken or stuck.
    Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Quote
Get help with iOS update and restore errors

Learn how to solve specific iOS update and restore errors.

     When you update or restore your iPhone, iPad, or iPod touch in iTunes, you might see this message: "The iPhone [device name] could not be restored. An unknown error occurred [error number]."

Before you try the steps below, go through the basic steps to resolve iOS update and restore errors in iTunes.

 
Find your error number
If you tried the basic steps and still see the error message, click your error number and follow the advanced steps below.
 
1, 2, 3, 4, 6, 9, 10, 11, 12, 13, 14, 16, 17, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56
 
1002, 1004, 1011, 1012, 1013, 1014, 1015
 
1600, 1601, 1602, 1603, 1604, 1611, 1638, 1643-1650, 1667, 1669
 
2001, 2002, 2005, 2006, 2009, 3002, 3004, 3013, 3014, 3015, 3194, 3200
 
4005, 4013, 4014, 9006
 





 

Solve network errors
Errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200. You might also see these alert messages:
 
  • "There was a problem downloading the software."
  • "The device isn't eligible for the requested build."
These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.
Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.
If you still see the error message, check your security software.



 
 

Check your security software
Errors: 2, 4, 6, 9, 1611, 9006.
Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
If you still see the error message, check for USB connection issues.


 
 

Check your USB connections
Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, try different equipment:
  If you still see the error message, check for hardware issues.


 
 

Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
  If you still see the error message, check for outdated or modified software.


 
 

Check for outdated or modified software
Errors: 1015. You might also see the message "The required resource can't be found."
These errors might appear if any of the situations below are true:
 
  • Your version of iTunes is out of date. Get the latest version of iTunes, then try to update or restore again.
  • Your device has a beta version of iOS.
  • You're trying to install an earlier version of iOS (downgrading).
  • Your device has unauthorized modifications to iOS, also called "jailbreaking."
Use recovery mode to restore your device to the latest version of iOS.
   Last Modified: Sep 29, 2015 


Learn how to solve specific iOS update and restore errors:
https://support.apple.com/en-us/ht204770
« Last Edit: February 23, 2016, 12:01:28 PM by Software Santa »