Topic: Get help with Apple iOS devices - including update and restore errors

[Software Santa]

Get help with Apple iOS devices update and restore errors - codes, and repair steps to take if you encounter them! Help with Troubleshooting iOS Devices!

If your iPhone, iPad, or iPod touch doesn't respond or won't turn on:
https://support.apple.com/en-us/HT201412
Error Codes: https://support.apple.com/en-us/HT204770#outdated
These Steps - the ones for Restarting (OR Forcing a Restart) - have saved Software Santa a LOT of Trouble!
Restart your iPhone, iPad, or iPod touch: https://support.apple.com/en-us/HT201559

Force restart iPhone
If iPhone isn’t responding, and you can’t turn it off then on, try forcing it to restart. 

Note: The steps to force restart iPhone depend on the model. To learn what model you have, see the Apple Support article Identify your iPhone model.  If iPhone doesn’t restart after you try these steps, see the Apple Support article If your iPhone won’t turn on or is frozen. Or if your iPhone isn’t working as expected after you restart it, see the iPhone Support website.

Force restart an iPhone with Face ID 
To force restart iPhone X, iPhone XS, iPhone XR, or any iPhone 11, iPhone 12, or iPhone 13 model, do the following:  Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.

Force restart iPhone 8 or iPhone SE (2nd generation and later) 
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.

Force restart iPhone 7 
Press and hold both the volume down button and the Sleep/Wake button at the same time. When the Apple logo appears, release both buttons.

Force restart iPhone 6s or iPhone SE (1st generation) 
Press and hold both the Sleep/Wake button and the Home button at the same time. When the Apple logo appears, release both buttons.

There is a special page dealing with Error 53:

About error 53
After you try to update or restore your iOS device in iTunes on your Mac or PC, you might see error 53 in iTunes and "Connect to iTunes" on your device. Error 53 appears when a device fails a security test. This test was designed to check whether Touch ID works properly before the device leaves the factory, and wasn’t intended to affect customers.
For anyone who experienced error 53, Apple has released an update to iOS 9.2.1 to allow you to successfully restore your device using iTunes on your Mac or PC. Use the steps in this article to restore and recover your device. If you believe that you paid for an out-of-warranty device replacement based on an error 53 issue, contact Apple Support to ask about reimbursement.
 

https://support.apple.com/en-us/HT205628

You need to have it serviced if you have any of these issues:
    You still see a black screen after charging, force restarting, or following the steps in this article.
    You see a black screen, but can hear alerts, sounds, and vibrations.
    Your screen is on, but it doesn't respond to when you tap, slide, or try other gestures.
    You can't force your device to restart because your Home button or Sleep/Wake button is broken or stuck.
    Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Get help with iOS update and restore errors

Learn how to solve specific iOS update and restore errors.

     When you update or restore your iPhone, iPad, or iPod touch in iTunes, you might see this message: "The iPhone [device name] could not be restored. An unknown error occurred [error number]."

Before you try the steps below, go through the basic steps to resolve iOS update and restore errors in iTunes.

 
Find your error number
If you tried the basic steps and still see the error message, click your error number and follow the advanced steps below.
 

1, 2, 3, 4, 6, 9, 10, 11, 12, 13, 14, 16, 17, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56

1002, 1004, 1011, 1012, 1013, 1014, 1015

1600, 1601, 1602, 1603, 1604, 1611, 1638, 1643-1650, 1667, 1669

2001, 2002, 2005, 2006, 2009, 3002, 3004, 3013, 3014, 3015, 3194, 3200

4005, 4013, 4014, 9006

 

Solve network errors
Errors: 17, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, 3200. You might also see these alert messages:
 

• "There was a problem downloading the software."
• "The device isn't eligible for the requested build."

These alerts mean that your computer is either having difficulty contacting the Apple update server or communicating with your device.
Check your computer for software or settings that might cause communication issues between your computer and Apple or between your computer and your device.
If you still see the error message, check your security software.



 
 

Check your security software
Errors: 2, 4, 6, 9, 1611, 9006.
Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
If you still see the error message, check for USB connection issues.


 
 

Check your USB connections
Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, try different equipment:
 

• Use the USB cable that came with your device, or a different Apple USB cable.
• Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
• Try a different computer.
• Solve other issues with the USB connection, then with your security software.

If you still see the error message, check for hardware issues.


 
 

Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
 

• Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
• Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
• Make sure that your security software and settings are allowing communication between your device and update servers.
• If you still see the error message when you update or restore, contact Apple support.

If you still see the error message, check for outdated or modified software.


 
 

Check for outdated or modified software
Errors: 1015. You might also see the message "The required resource can't be found."
These errors might appear if any of the situations below are true:
 

• Your version of iTunes is out of date. Get the latest version of iTunes, then try to update or restore again.
• Your device has a beta version of iOS.
• You're trying to install an earlier version of iOS (downgrading).
• Your device has unauthorized modifications to iOS, also called "jailbreaking."

Use recovery mode to restore your device to the latest version of iOS.
   Last Modified: Sep 29, 2015 

Learn how to solve specific iOS update and restore errors:
https://support.apple.com/en-us/ht204770